Conference system FAQ

Problem 1: unable to collect local image In the application process, the image can not collect the local image. Users can start from three aspects: first, check whether the camera connection is correct. In the actual installation process, due to the operator’s negligence or understanding error, such problems often occur; second, check whether the system is occupied by other programs, mainly for the desktop software In addition, to check whether the video input device is selected correctly, this problem is also caused by the negligence of many installers.

Problem 2: unable to view other participants’ images In the application process, if the user finds that it is unable to view the images of other participants, he can generally seek results from the following three aspects: in the main control mode, check whether the images of other participants are broadcasted by video; check whether there is a firewall in the other party’s network, and check whether the firewall port is open; the uplink bandwidth or the local downlink bandwidth of the other party is very slow, which is caused by Due to the instability of network environment, such problems are very common.

Question 3: video image is not coherent For the problem of video image incoherence in the use process, users should first check whether the bandwidth meets the demand, and then check whether there is network delay and packet loss through other methods. Due to the hot HD video conference, some users blindly pursue the trend in the purchase system and ignore their own network operation environment, which makes such problems often occur. In addition to the impact of network bandwidth, the setting of the system itself is also one of the main reasons for this phenomenon. In this regard, users can adjust the image size (using a smaller resolution), bitstream and frame number to solve it.

Common problems and solutions of clients: the system prompts that the connection cannot be established with the server or is in the connecting state for a long time but does not respond in the actual application process. After some users input mcuip and click to connect, the system prompts that the connection cannot be established with the server or is in the connecting state for a long time but does not respond. For such problems, users should check whether the MCU starts normally, whether the IP address of the MCU is entered correctly, whether the mapping is done in the router if the intranet address is used, whether the proxy server is used, and whether the proxy server needs a user name and password, whether there is a firewall, and check the firewall Whether to open the required open port.